Behavioral Health Resources
Providence Health Plan members have options when it comes to getting behavioral health care.
We know everyone’s mental health needs are different. We're all unique, and our needs depend on our personal situation. At Providence Health Plan, we offer various services to match your unique situation. Whether you want help relaxing, self-directed therapy, or connecting with a provider by text, voice, video, or in-person, we have options for you. See what's available through your plan below:
Behavioral Health Suite of Services Flyer Behavioral Health Suite of Services Flyer (Spanish)
For Medicare members:
Medicare Behavioral Health Suite of Services Flyer
Explore the many Behavioral Health Resources available through our health plans
Resources for Improved Well-Being
Explore resources to improve your overall well-being.
Telehealth/Virtual Care
Access care from home with our telehealth and virtual care options.
Broad Provider Network
Find a provider that fits your needs, through a broad and specialized network.
Care Management & Crisis Support
Need care now? Learn more here.
Suicide & Crisis Lifeline - 988
If you or someone you know is experiencing a behavioral health crisis and are in need of immediate help, call or text 988. It’s free, confidential and available 24/7 across the country.
Learn moreResources for Improved Well-Being
Taking care of yourself keeps you happy and healthy. That’s why we’ve teamed up with LifeBalance to offer you and your family savings and discounts for a healthier body and mind.
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LifeBalance - Resources to Relax & Recharge
LifeBalance gives you and your family discounts on activities you enjoy, like movies and vacations. Stay active, reduce stress, and save on wellness, recreation, and travel purchases.
- Save on massage, yoga, meditation, and more
- Discounts for everyone, no matter your age, income, ability, or interests
For more information, call 888-754-5433.
Telehealth/Virtual Care
Telehealth and virtual care offer convenient and affordable options for people seeking behavioral health treatment, improving access to mental health resources, and providing a comfortable and private setting for treatment. Explore options available to you below.
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Behavioral Health Concierge – Virtual appointments within 7 days to help with life stressors
The Behavioral Health Concierge is an online service to help you and your family with life stressors, mental health challenges, or addiction. Licensed behavioral health clinicians provide confidential, counseling, care advice, and access to self-help resources.
- Quick access to direct care with licensed behavioral health clinicians
- Available to members and their dependents in Oregon, Washington, Idaho, Montana, California, and Texas
- Call 866-365-9355 to schedule an appointment
- Submit an appointment request at Trusana.com/PHP
- Extended hours 7 a.m. - 8 p.m. (Pacific Time), 7 days a week
Behavioral Health Concierge Flyer Behavioral Health Concierge Flyer (Spanish)
Watch Providence Health Plan's Behavioral Health Concierge video below to learn more.
Not available to Medicaid and Medicare members
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Talkspace – Virtual therapy and psychiatry for ages 13+
Talkspace is a virtual therapy service that provides personal behavioral health and emotional wellness support through online counseling and therapy. You can talk to a counselor through text, voice, or video messages anytime, from anywhere.
- Telehealth provider of virtual psychotherapy for teens (13+) and adults
- Get help within 48 hours
- Connect through text, call, or live video
- Access to therapy and/or psychiatry*
- Getting Started Guide
*Psychiatrists have the ability to prescribe medication.
To get started, visit Talkspace.com/ProvidenceHealthPlan.
Talkspace Flyer Talkspace Flyer (Spanish)
Not available to Medicaid and Medicare members
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Equip – Virtual eating disorder treatment for ages 6+
Equip is an online service with trained professionals who evaluate and help people with eating disorders and other mental health challenges like anxiety, depression, and Obsessive-Compulsive Disorder (OCD).
- Online eating disorder treatment
- Family-Based Treatment (FBT) matched with a multi-disciplinary team
- Support for challenges like anxiety, depression, and OCD
- For children and young adults, ages 6+
For more information, call 855-387-4378.
Not available to Medicaid and Medicare members
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Charlie Health – Virtual intensive, personalized therapy for ages 11-30
Charlie health is a comprehensive virtual Intensive Outpatient Program (vIOP) for teens and young adults that offers treatment from home. The program combines personalized care and peer support to help with long-term healing.
- Virtual Intensive Outpatient Program (vIOP)
- For teens and young adults, ages 11-30
- Personalized treatment plans
- Group, family, and individual therapy
For more information, call 866-540-1828.
Not available to Medicaid and Medicare members
Broad Provider Network
With Providence Health Plan, you have access to a broad behavioral health network with providers that fit your needs. This includes therapists, counselors, psychiatric nurse practitioners, psychologists, and psychiatrists. They provide ongoing care and support for many behavioral health challenges. You can get the care you need anytime, from anywhere. We've got you covered.
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Behavioral Health Network
Our extensive Behavioral Health Network offers support no matter where you live or work. You can see professionals who are experts in different areas and prioritize your needs and preferences.
- Local and nationwide access
- In-person and virtual care services
- Age-specific care for children, teens, and adults
- Access to specialty behavioral health network
Need help finding a doctor or seeing a specialist? Our team is available to help you. Call 503-574-7500 or 800-878-4445 (TTY: 711) Monday - Friday, 8 a.m. to 5 p.m. (Pacific Time).
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Provider Directory
Our provider directory gives you options to find the right provider for your needs. You can search using filters like race, ethnicity, personal identity, location, specialty, language spoken, and more.
Search for a provider using these steps:
- Go to the Provider Directory and search using your Member ID
- Select “Find a care provider”
- Select “Mental Health/Substance Use Disorder”
Care Management & Crisis Support
Providence Health Plan offers licensed clinicians and specialized help for your behavioral health needs. You have a personal Care Management advocate to help you manage your health and find the care you need. You also have crisis support, along with calling 988, the National Suicide and Crisis Lifeline. If you are having a crisis or suicidal thoughts, you can call us for immediate help. This support is free for all Providence Health Plan members, making it easier to get the help you need when you need it most.
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National Suicide and Crisis Lifeline - 988
Call or text the 988 Suicide and Crisis Lifeline if you or someone you know needs immediate crisis care. This line provides free and confidential emotional support to people in suicidal crisis or having suicidal thoughts.
Available 24/7, nationwide.
Learn more
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Behavioral Health Hub
A one-stop shop where you can find the help you need. When you call, you'll connect with a Behavioral Health Navigator trained in all levels of care. They'll help you get the support you need, find a provider, and schedule appointments. With one call, you'll get help from start to finish.
- Team trained in crisis triage care
- Real-time referrals
- Available Monday - Friday, 8 a.m. to 5 p.m.
Our support team members are available to help you 24/7. Call 503-574-7500 or 800-878-4445 (TTY: 711).
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Urgent Care
Urgent care is for when you can't wait for an appointment with your behavioral health provider. To find an urgent care clinic:
- Log in to your myProvidence account
- Select "Find a Provider"
- Select "Find a Service or Place; Urgent Care Clinic"
Next up on Perks
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LifeBalance
Health and well-being go hand in hand. That's why we want to give you and your family access to discounts on more than 20,000 recreational, cultural and travel related businesses and activities.
Learn more