24/7 Nurse Advice Line

Health issues don’t fit neatly into a 9 to 5 schedule — and neither should your access to health information. Providence Medicare Advantage Plans members can call ProvRN (OR/WA) or the Nurse Advice Line (CA) around the clock to ask questions about their health.

How to reach ProvRN

Available to Oregon and Washington residents.

Have your member number available.

This service is available to Providence Medicare Advantage Plans members. If you are experiencing a medical emergency, please call 911. 

How to reach the Nurse Advice Line

Available to California residents.

Have your member number available.

This service is available to Providence Medicare Advantage Plans members. If you are experiencing a medical emergency, please call 911.

What to expect

When you call the 24/7 Nurse Advice Line, our registered nurses talk with you about your symptoms and help you figure out your next steps for care. It’s always available when you need it.

Calls are addressed based on urgency. An intake specialist will ask a few initial questions, and a nurse will call you back as soon as possible if someone isn’t immediately available.

When to call

Providence nurses are ready to listen to your health concern and recommend your best course of action. If you're not feeling well, but you’re unsure whether or not to seek medical care, stop worrying and start dialing — call the 24/7 Nurse Advice Line.

The 24/7 Nurse Advice Line isn’t only for when you're ill. We’re here to help you on your journey to True Health. Call us with general health questions or to ask about a health story that ran on the evening news. Sometimes, you just need to bounce a health question off someone, and our nurses are here to listen and provide answers.

The cost of the 24/7 Nurse Advice Line

It’s free for Providence members. Don't waste precious time and money guessing — call the 24/7 Nurse Advice Line 24 hours a day, seven days a week, to help you get answers, and direct you to the care that’s right for you and your family. Our nurses will let you know the best place to get care — or if you even need to see a physician. Depending on your situation, treatment options may include home care, follow-up care with your primary care provider, or a trip to immediate care or the emergency department.