Cigna HealthcareSM PPO Network*
Ensuring high-quality care with nationwide coverage
Through a collaboration with Cigna Healthcare, Providence Health Plan offers plans that include access to the Cigna Healthcare PPO Network.
When members live or travel outside of Providence’s service areas, our partnership with Cigna Healthcare allows members to access Cigna Healthcare providers, specialists, and hospitals at the in-network rate. This ensures that our members receive quality care and have nationwide access to care. The Cigna Healthcare PPO Network goes beyond just travel coverage; our in-house care management supports access to care, cost control, and improved health outcomes.
Cigna Network Flyer
Are you a member and not sure if your plan includes the Cigna Healthcare PPO Network?
Here are three ways to verify Cigna Healthcare PPO Network eligibility:
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myProvidence
- Login to your myProvidence account at myProvidence.com
- Navigate to “My Providers” and select “Find a Provider” from the drop down menu
- Search by provider name, location, or specialty
The Cigna Healthcare logo is displayed at the top of the provider page.
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Member ID card
Check your member ID card, the Cigna Healthcare logo is conveniently located on the front of the card for eligible members.
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Contact Customer Service
Call 503-574-7500 or 800-878-4445 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time).
Integrated Care Management services
Our collaboration with Cigna Healthcare goes beyond a simple travel network, members also have access to our integrated Providence Health Plan Care Management team.
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What can care managers help with?
Care managers are here to help with:
- Assistance finding services that fit the member’s needs
- Help with prior authorizations
- Advice on general health and lifestyle choices, including nutrition and exercise, to help reduce risks
- Personalized health education about medical concerns including new innovations, medication therapy, and symptom management
- Coordination between a member’s providers
- An individualized plan to help members reach their health goals
Providence Health Plan Care Management services are available to all members at no cost.
Participation is voluntary and declining/opting-out may be done by contacting the assigned care manager or by contacting us by phone.
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How to get in touch with the Care Management team
Call 503-574-7247 or 800-662-1121 (TTY: 711) Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time), or email CareManagement@Providence.com.
Visit the care management page to learn more.
Have questions?
Call Providence Health Plan Customer Service to learn more about benefits or network access at 503‑574‑7500 or 800‑878‑4445 (TTY: 711), Monday through Friday, 8 a.m. to 5 p.m. (Pacific Time).
Accessing Cigna Healthcare PPO Network Providers
Some helpful tips when searching or talking to providers
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Two ways to find an in-network Provider
Our online provider directory allows members to find in-network providers, pharmacies, and facilities available on the Cigna Healthcare PPO Network, nationwide.
Log in to your myProvidence account
- Select “Find a Provider” in the top navigation bar under “My Providers”
- Search for a provider by name, location, or specialty
Online using our provider directory
- Access our online provider directory
- Search by member ID
- Enter ZIP code
- Search by provider type, facility or service
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Verify benefits and eligibility
In some cases, Cigna Healthcare PPO Network providers may not be familiar with Providence Health Plan. If they do not recognize the member ID card, please have the provider call Providence Health Plan Customer Service at 503-574-7500 or 800-878-4445 (TTY: 711) to verify benefits and eligibility.
Members may also let the provider know they have access to the Cigna Healthcare PPO Network through a shared administration agreement between Cigna Healthcare and Providence.
Please note: Cigna Healthcare does not have access to Providence member benefits and eligibility information.
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Claims submission
All claims are submitted to Cigna Healthcare, then Cigna Healthcare will communicate with Providence Health Plan. Claim submission instructions can be found on the back of the member’s ID card and should be sent to:
Cigna Healthcare, Payer ID# 62308
P.O. Box 188061
Chattanooga, TN 37422-8061
Please note: Cigna Healthcare does not have access to claims status. For questions, contact Providence Health Plan Customer Service.
Need help?
If you have questions or are unable to access the Cigna Healthcare PPO Network, call Providence Health Plan Customer Service at 503‑574‑7500 or 800‑878‑4445 (TTY: 711).
Please do not call Cigna Healthcare directly.
*The Cigna Healthcare PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna Healthcare PPO for Shared Administration.
Cigna Healthcare is an independent company and not affiliated with Providence Health Plan. Access to the Cigna Healthcare PPO Network is available through Cigna Healthcare’s contractual relationship with Providence Health Plan. All Cigna Healthcare products are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna Healthcare name, logo, and other marks are owned by Cigna Intellectual Property, Inc.
The Cigna Healthcare PPO network applies to the following market segments: Fully-insured SG and LG (OR domiciled employers only) and self-funded ASO employers. It does not apply to WA domiciled fully-insured groups or individual plans at this time.